Freight Forwarding and Operations Officer
R.H Freight and Customs Brokers – Padstow NSW
We are an Australian-owned Freight Forwarder and Customs Brokerage with over 22 years of business in the industry.
About the Role
This role involves end-to-end import and export operations, covering Sea Freight (LCL & FCL) and Airfreight. You will be a key point of contact for clients, overseas agents, and service providers, ensuring smooth and efficient shipment handling.
Key Responsibilities
- Manage the shipments (Sea & Air) from the booking to the final delivery
- Arrange bookings with shipping lines, airlines and overseas agents
- Coordinate operations, customs clearance, transport, and final delivery to clients
- Provide exceptional customer service and proactive shipment communication
- Monitor shipment progress and update tracking/status reports
- Respond to queries from overseas agents, suppliers, and clients
- Support the sales and forwarding team as required
- Operate daily functions using CargoWise
Skills & Experience
- 3 + years’ experience within the freight forwarding/logistics industry
- Proven experience in import and export air & sea operations
- Strong customer service background in freight forwarding
- Familiarity and working knowledge of CargoWise
- Excellent verbal and written communication skills
- Strong attention to detail and organisational skills
- Ability to liaise effectively with clients, suppliers, and overseas agents
- Reliable, hard-working, and a strong team player
What We Offer
- Supportive and professional working environment
- Opportunity to join a stable business with long-term growth
- On-site parking available
If you are looking to take the next step in your freight forwarding career and want to be part of a well-established Australian business, we encourage you to apply.
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Contact Details:
R.H Freight and Customs Brokers Recruitment Team
