Connecteam is the leading platform for managing deskless teams. We help businesses run daily operations and team communication through an intuitive app that brings hiring, scheduling, training, tasks, and coordination into one place.
Role Overview
We are looking for a driven and tech‐savvy Technical Customer Success Specialist to join our team. This junior level role involves setting up Connecteam features based on customer workflows, integrating Connecteam with other platforms, and migrating data from existing tools into Connecteam. You'll collaborate with CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes and onboarding.
Key Responsibilities
- Meet with new clients daily to onboard them in Connecteam.
- Provide exceptional customer service.
- Complete tasks assigned by clients while working offline.
- Manage multiple tasks in a fast‐paced, high‐pressure environment.
- Collaborate with CS and R&D teams to ensure a seamless customer experience.
Experience & Skills
- 1+ year of experience in a customer‐oriented role.
- Preferred: 1 year of experience in a SaaS company.
- Native‐level English proficiency – MUST.
- Tech‐savvy, dedicated, eager to learn, and continuously improving.
- Team player with excellent communication and collaboration skills.
- Ability to thrive in a high‐pressure environment.
Working Hours
Monday–Friday: 9:00am – 5:30pm.
Hybrid work schedule: Monday, Wednesday, Friday in office. Must be located within commutable distance to the Melbourne office.
Technical Customer Success Specialist in Melbourne employer: Qumra Capital
At Riskified, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With abundant opportunities for professional growth and a commitment to making a meaningful impact in the eCommerce space, our Sydney and Melbourne locations provide a vibrant environment where talented individuals can thrive. Join us to be part of a global team that values your contributions and empowers you to lead in the fast-paced world of FinTech.
