Customer Success Engineer in Canberra

QuintessenceLabs, founded in Canberra in 2008 as Australia’s first quantum technology company, delivers quantum-resilient cybersecurity solutions that protect sensitive data, critical infrastructure, and national security interests. Our solutions help organizations reduce cryptographic risk and adapt to changing security requirements through a unified platform for crypto-agility and quantum resilience.

We are seeking a highly capable and autonomous Customer Success Engineer to join our growing Customer Success Team (CST). This is a foundational role with significant potential to shape our customer success strategy and step into a leadership position as the team expands. You will act as the critical interface between our engineering department and our sales team, supporting complex pre-sales engagements, leading technical post-sales implementations, and providing ongoing strategic consulting.

The position’s primary place of work is in a modern office in a premium business precinct in Canberra. Staff have access to in-office lunch and breakfast supplies, while numerous cafes and eateries are located within a 5-minute walk. Canberra is regularly in the top 10 most liveable cities in the world and is within 2 hours of the Sapphire Coast and the Snowy Mountains. You will have a competitive salary and relocation support is available. Some domestic and S.E. Asia travel may be required from time to time.

Key Responsibilities

• Sales & Engineering Interface: Serve as the technical translator and strategic bridge between the sales organization and the core engineering team.
• Product Management Contributions: Capture field feedback, feature requests, and market trends from customer interactions to help define product requirements.
• Pre-Sales Engineering: Partner with the sales team to provide deep technical expertise during the sales cycle.
• Post-Sales Technical Support: Serve as the primary technical escalation point for deployed solutions.
• Customer Consulting: Act as a trusted advisor to our customers on security architectures and best practices.
• Process Leadership: Work with the USA based Director of CST in monitoring the effectiveness of process and standards.

What We’re Looking For

• Experience: Proven background in a technical pre-sales, post-sales, or customer-facing engineering role.
• Cross-Functional Acumen: Interest or experience in product management, translating customer pain points into actionable engineering requirements.
• Technical Domain: Strong foundational understanding of applied cryptography.
• Problem Solving: Ability to autonomously navigate complex technical environments.
• Communication: Exceptional ability to translate complex technical concepts to both engineering teams and executive stakeholders.
• Drive: A self-starter mentality, comfortable navigating ambiguity and building processes.
• Ability to Work: Must be an Australian citizen or permanent resident; ability to hold an Australian security clearance is advantageous.