Evening Events Lead: Create Seamless, Memorable Experiences in Penrith

We are seeking an organised, confident and service-focused Evening Events Manager to oversee the successful delivery of events during evening operations. You will be the key point of contact on-site, ensuring events run smoothly from set-up through to close. This is a hands-on role requiring strong leadership, excellent communication and the ability to remain calm and make sound decisions in a fast-paced environment. The successful candidate will get a lot of support from the team including detailed run sheets provided in advance for each event. Also, to ensure the candidate gets a minimum of two evenings off per week, day events and, when required, evening events can be managed by other members of the team.

Key responsibilities:

• Manage the on-site delivery of evening events, functions and special occasions.
• Act as the main point of contact for guests, suppliers and event team during events.
• Review run sheets, schedules and guest briefs prior to each function with the Orchard Events Manager.
• Coordinate event set-up, service, room transitions and pack-down.
• Brief, supervise and support event staff throughout each shift.
• Ensure agreed event timings and client requirements are delivered to a high standard.
• Liaise with relevant teams, including kitchen or catering, bar, security, technical and venue operations.
• Proactively identify and resolve issues to minimise disruption to clients and guests.
• Maintain high standards of presentation, customer service and guest experience.
• Monitor health and safety requirements and follow venue procedures.
• Manage client requests or concerns professionally and escalate issues where appropriate.
• Complete end-of-event checks, handovers and incident or operational reports as required.
• Support the wider events team with continuous improvement of event delivery and guest experience.

About you:

• You will ideally, but not necessarily have: a love for working nights.
• Previous experience in events, hospitality, venue operations or a similar customer-facing environment.
• Experience supervising or leading staff during busy shifts or events.
• Excellent organisational and time-management skills.
• Strong interpersonal and communication skills.
• A confident, professional and approachable manner.
• The ability to think on your feet and resolve problems calmly.
• Strong attention to detail and a commitment to excellent service.
• The ability to manage competing priorities in a fast-paced environment.
• Flexibility to work evenings, weekends and public holidays as required.
• Have an RSA.
• Loves making cocktails.

What success looks like:

You will create a seamless experience for clients and guests while keeping the event team organised, informed and focused. Events will be delivered safely, professionally and in line with client expectations, with any unexpected challenges handled calmly and effectively. When required, know when to escalate to the head of Events or the Orchard General Manager. One will always be on call during an event should support be required. This is an ideal opportunity for someone who enjoys the energy of live events, thrives in a people-focused growing environment and wants to take ownership of delivering memorable experiences. Also loves being a part of community events as the Orchard supports a number of not-for-profit events.