At a Glance
- Tasks: Manage operations and guest experience while delivering exceptional service.
- Company: Quest Melbourne Airport, a supportive and team-focused hospitality environment.
- Benefits: Competitive salary, staff benefits, and clear career progression opportunities.
- Other info: Live on-site with a rotating roster and after-hours responsibilities.
- Why this job: Gain leadership experience and autonomy in a dynamic hotel setting.
- Qualifications: 3+ years in hospitality, strong communication skills, and a full driver's licence.
The predicted salary is between 49500 - 60500 $ per year.
- Onsite Manager with Accommodation (Sponsorship Available for right candidate)
- Live in/On-site Duty Manager with Accomodation (Immediate start, sponsorship opportunity)
- Quest Melbourne Airport – Northern Suburbs, Melbourne VIC
On-Site Duty Manager
Quest Melbourne Airport is looking for an experienced and motivated hands on On-site Duty Manager to join our team.
Its a hand-ons role and you are trusted to manage operations and guest experience independently.
Key Responsibilities
- Work
5-day rotating roster across front office shifts (mostly afternoon).
- Deliver exceptional guest service from check-in to departure
- Manage reservations (phone, online, in-person)
- Handle guest issues confidently and independently
- Drive upselling and revenue opportunities
- Operate the airport shuttle (Full Driver’s Licence required)
- Serve Alcohol (RSA required or willing to obtain before start of employment)
- Maintain presentation of reception and public areas
- Support and guide junior team members when required
- Attend to after hour calls and request - 7 days a week
- What We’re Looking For
- Minimum
- 3+ year hospitality / hotel / customer service experience
- Strong front office/GSA background (hotel experience preferred)
- Confident working independently and making decisions
- Excellent communication and problem-solving skills
- Full Victoria Driver’s Licence (essential)
- RSA Victoria (or willingness to obtain)
- Availability for evenings, weekends, and rotating roster
This role requires to stay on-site and attend after hours calls 7 nights a week.
- What You Get
- Clear pathway into
- Assistant Manager / Hotel Manager roles
- National career opportunities across Quest’s 170+ locations
- Supportive, team-focused environment
- Competitive salary + staff benefits
- Prime location near Melbourne Airport
- Why This Role Stands Out
Unlike a standard GSA role, this position offers
- Greater responsibility and autonomy
- Exposure to operational decision-making
- Leadership experience while still being hands-on
- #J-18808-Ljbffr
Onsite Manager in Melbourne employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
