Guest Services Agent in Melbourne

Approx 24 - 32 hours per week (must be available most weekends). Roster is subject to change according to the needs of the business.

Small friendly team. Ability to grow your front office skills across all aspects. Free on-site parking & uniform provided. 60m from St Kilda Rd & Shrine of Remembrance tram stop.

Quest Apartment Hotels is the largest and fastest-growing apartment hotel operator in Australasia, with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator & Quest on Dorcas locally owned and operated.

We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest on Dorcas, located in Southbank near the Shrine of Remembrance, is a 47-apartment property catering primarily to corporate travellers with One- and Two-Bedroom options. We attract a largely corporate clientele and operate with a small, friendly, and professional team.

The Role: As a Guest Services Agent, you’ll be the face of the property and play a key role in ensuring an effortless and welcoming guest experience. You must be open to a roster that includes early mornings, evenings, weekends, and public holidays and have an ability to cover shifts on short notice from time to time.

Key responsibilities include:

• Guest check-in and check-out
• Providing exceptional service throughout the guest journey
• Responding to enquiries and managing reservations
• Handling administration duties and daily handovers
• Assisting with property and guest safety/security
• Maintaining cleanliness in public areas
• Supporting the readiness of all departments for the following day

The Ideal Candidate: We're looking for someone who is:

• Reliable, flexible, and committed to great customer service
• A confident communicator with strong interpersonal skills
• Well-presented, detail-oriented, and organised
• Experienced with front office systems and multitasking under pressure
• Team-focused and willing to contribute wherever needed

Availability: Quest on Dorcas operates from Monday-Friday 7am-9pm and Saturday-Sunday 8am-8pm. Shifts include:

• AM Shift: Monday - Friday: 7am – 3pm; Saturday - Sunday: 8am - 4pm
• PM Shift: Monday - Friday: 1pm – 9pm; Saturday: 2pm - 8pm; Sunday: 3.45pm - 8pm

All shifts are a guide only and are subject to change. Important: the shifts for this role will be every Saturday and Sunday, plus a mix of AM & PM's weekdays. We have a Night Manager on-site after hours.

Requirements:

• Current work rights in Australia
• Previous customer service or hospitality experience highly regarded
• Hospitality graduates/students are encouraged to apply

The Opportunity: The role offers the chance to work in a vibrant, modern apartment hotel environment, in a high-performing and friendly team and all under the banner of the highly successful and established Quest brand. Terrific working conditions are on offer, including provision of a corporate uniform; staff, family and friends rates for leisure accommodation; and opportunities to participate in learning and development activities. This is a demanding but rewarding role for the right candidate.