At a Glance
- Tasks: Welcome guests, manage reservations, and create memorable experiences.
- Company: Join Quest Melbourne Airport, a leading serviced apartment brand.
- Benefits: Competitive pay, flexible shifts, and staff perks.
- Other info: Great location near the airport with national career opportunities.
- Why this job: Kickstart your hospitality career in a fun, supportive environment.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 19.8 - 24.2 $ per hour.
- Guest Service Agent
- Quest Melbourne Airport
- Melbourne Airport, Northern Suburbs
- Hospitality & Tourism
- | Front Office & Guest Services
- Part Time/Casual
Kickstart your hospitality career with a national brand. Real responsibility, a fully furnished apartment on site, great team culture.
Are you looking for more than just a job? Do you thrive in a fast-paced, people-focused environment? At
Quest Melbourne Airport , we’re hiring enthusiastic and motivated people to join our growing team as
Guest Service Agent .
Whether you’re looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia’s most respected serviced apartment brands.
What You’ll Be Doing
You’ll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable.
You should have full availability 7 days a week for any shift to be successful for this role
- Greet and check in guests with professionalism and energy
- Manage phone, online, and in-person reservations
- Recommend local attractions and services
- Upsell hotel offerings and upgrades
- Operate our airport shuttle (Full Driver's License required)
- Resolve guest issues with confidence and care
- Keep the reception area organised and welcoming
- Work as part of a close-knit, supportive team
- What We’re Looking For
- Strong communication and people skills
- Cool under pressure and a natural problem-solver
- Can-do attitude and comfortable taking initiative
- RSA Victoria (or willingness to obtain)
- Full unrestricted Vic Driver's License and clean driving record
- Experience in hospitality, retail or customer service is a preferable.
- Minimum 1-2 years of customer service experience required
- A team player who’s eager to grow and learn
- Australian work authorisation is required for this position
Why Join Quest Melbourne Airport?
- Competitive pay and staff benefits
- Part time/Casual
- All shift patterns are available for part-time positions including days, evenings, nights and weekends
- National career opportunities across Quest's 170+ locations
- Friendly, fun, and professional team culture
- Great location – just minutes from the terminal
- About Quest
Quest Apartment Hotels is one of Australia's leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service.
At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.
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Guest Service Agent in Melbourne employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
