Front Office Reception / Guest Services Agent
Casual Position | Quest Cheltenham | Cheltenham VIC 3192
Quest Cheltenham is seeking a motivated and customer-focused Front Office Reception / Guest Services Agent to join our small, dynamic team on a casual basis.
This is a hands-on role within a close-knit environment where teamwork, initiative, and reliability are essential. You will play a key part in delivering exceptional guest experiences while supporting a small team that works collaboratively across all areas of the business.
About the Role
As a Casual Front Office Reception / Guest Services Agent, you will:
- Welcome and check in guests promptly and professionally
- Respond to guest enquiries and requests efficiently and courteously
- Assist guests with local area information, directions, and general support
- Maintain accurate guest records and process financial transactions
- Work closely with the Sales team to convert accommodation enquiries
- Assist with site inspections, catering, and conferencing requirements
- Coordinate couriers, mail, and maintain office supplies
- Ensure the reception area is clean, organised, and professionally presented
- Support team members across operations as required
In our small team environment, flexibility and initiative are essential. You must be confident multitasking, managing your time effectively, and prioritising tasks in a fast-paced setting.
About You
To be successful in this role, you will have:
- 1-2 years' experience in a customer service or hospitality role (front office experience preferred)
- Strong communication and interpersonal skills with a friendly and professional approach
- Excellent time management and organisational abilities
- The ability to work independently while contributing positively to a small team
- Proficiency in Microsoft Office and hotel Property Management Systems (PMS)
- Experience with any hotel Property Management System (PMS) is required
- Experience with any Property Management System (PMS) is acceptable
- Experience handling cash and processing payments
- A strong commitment to delivering outstanding guest service
- Availability across rostered hours: AM (7am-3pm) and PM (2pm-10pm) shifts
- Availability to work a rotating roster, including evenings, weekends, and public holidays
- Causal hours: Min 3 shifts per week
- Full working rights in Australia
- RSA or willingness to obtain
Reliability, flexibility, and a proactive attitude are critical in this casual role.
What We Offer
At Quest Cheltenham, you will be part of a supportive, collaborative, and energetic workplace where your contribution truly matters. We offer:
- Competitive annual remuneration
- Opportunities for growth within the Quest network
- Discounts on accommodation at Quest properties across Australia
- Ongoing training and development
About Us
Quest Cheltenham is part of the Quest Apartment Hotels group - Australia's largest and fastest-growing apartment hotel operator, with over 170 properties across Australia and New Zealand. As a locally owned and operated property, we pride ourselves on service excellence and creating memorable guest experiences.
If you enjoy working in a small, fast-paced team environment and are available to work evenings, weekends, and public holidays, we would love to hear from you.
Quest Cheltenham - CASUAL, Front Office Reception/ Guest Services Agent in Kingston employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
