At a Glance
- Tasks: Welcome guests and provide top-notch check-in/check-out services.
- Company: Join the friendly team at Quest Toowoomba, a locally owned property.
- Benefits: Flexible casual shifts with opportunities to grow in hospitality.
- Other info: Perfect for those looking to gain experience in a supportive environment.
- Why this job: Be the first smile guests see and create memorable experiences.
- Qualifications: Passion for customer service and great communication skills.
The predicted salary is between 15.3 - 18.7 $ per hour.
Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis. As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.
About the Role
- Welcoming guests and providing friendly and professional check-in and check-out services
- Handling accommodation enquiries and reservations
- Answering telephone calls and responding to guest enquiries
- Providing information about Quest Toowoomba and local attractions, restaurants and services
- Processing payments and maintaining accurate guest and reservation information
- Promoting accommodation and assisting with room sales
- Responding to guest requests and resolving issues in a professional manner
- Liaising with housekeeping and other departments to ensure smooth daily operations
- Maintaining a clean, organised and professional reception area
- Providing consistently high standards of customer service
About You
- Has a genuine passion for hospitality and customer service
- Is friendly, approachable and confident when dealing with guests
- Has excellent communication and interpersonal skills
- Is reliable, organised and pays attention to detail
- Can work independently and as part of a team
- Has a professional presentation and positive attitude
- Is willing to learn and take initiative
- Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)
Previous experience with a hotel reservation or property management system will be highly regarded. This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia. Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.
Front Office Receptionist employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
