At a Glance
- Tasks: Provide exceptional customer service and ensure guests have a comfortable stay.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Flexible hours, casual work environment, and potential for permanent position.
- Other info: Dynamic role with opportunities to work events and conferences.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 11.7 - 14.3 $ per hour.
We are seeking a Guest Service Agent to join our team.
The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable.
The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.
The position is casual with roughly 28-32 hours per week on offer.
We can consider permanent for the right candidate if desired.
The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays.
Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.
Responsibilities
- Greet guests upon arrival and check them into their rooms
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and resolve any issues that may arise during their stay
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with the planning and execution of events and conferences hosted at the hotel
- Maintain a professional and courteous demeanor at all times
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including nights, weekends, and holidays
- Unrestricted automatic or manual driver's license is essential
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Hotel Guest Service Agent in Brisbane employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
