Quest Apartment Hotels – Soldiers Hill VIC
Job Type: Part-Time
Applicants with proven hospitality experience and a strong customer service background will be given preference for this position. Prior hotel or accommodation front office/reception experience is highly regarded and strongly encouraged.
This casual/part-time receptionist role requires availability across morning, afternoon, evening, weekend, and public holiday shifts. Candidates must be available to work with a minimum of 1 week's notice for casual shift scheduling.
Candidates must be available for a minimum of 2-4 shifts per week across various time periods including mornings, afternoons, evenings, weekends, and public holidays.
About the role
Quest Ballarat Station is seeking a Front Office Receptionist to join our professional and high-performing team. This role is suited to someone who is guest-focused, confident in a busy environment, and committed to maintaining high service standards.
As the first point of contact for the property, you will handle check-ins, guest enquiries, and bookings with a professional and friendly manner, while supporting smooth operations across the property as required. This is a hands-on role that requires initiative, reliability, and the ability to work both independently and as part of a team.
Key responsibilities
Deliver professional reception and guest services in person, over the phone, and online
Manage reservations, check-ins, check-outs, and guest enquiries efficiently
Maintain the presentation and cleanliness of the front desk and reception area in line with Quest standards
Provide accurate local information and promote Quest services to enhance the guest experience
Liaise with housekeeping and other internal departments to support operational continuity
Assist with urgent housekeeping or guest room matters when required
Handle guest feedback with a professional, solutions-focused approach
Maintain accurate financial, reservation, and guest records in accordance with Quest policies
Support property safety, security, and cleanliness protocols
About you
The successful candidate will demonstrate:
Previous experience in hotel or accommodation reception (preferred)
Previous hotel or accommodation reception experience is strongly preferred and will be highly valued in the selection process
Strong background in hospitality or customer service roles
Excellent interpersonal and communication skills in guest-facing environments
Ability to remain calm under pressure and resolve issues promptly
Competence using booking/reservation systems and Microsoft Office programs
High attention to detail, accuracy, and time management skills
A professional standard of personal presentation
A collaborative, team-focused attitude and willingness to support other departments when needed
Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays
This is not a desk-only role. It will suit someone who is energised by variety, enjoys taking ownership, and is comfortable stepping in where needed to support overall guest experience.
Applicants must have appropriate work rights in Australia to be eligible for this position.
Front Office - Receptionist in Ballarat employer: Quest Apartment Hotels
Quest Melbourne Airport is an exceptional employer that offers a unique opportunity for growth and leadership in the hospitality industry. With onsite accommodation provided, a supportive team environment, and clear pathways to advance into management roles, employees can thrive both personally and professionally. The prime location near Melbourne Airport adds to the appeal, making it an ideal workplace for those seeking a rewarding career in a dynamic setting.
