At a Glance
- Tasks: Lead the team and ensure amazing guest experiences at Mackay's favourite venue.
- Company: Join the vibrant team at the Metropolitan Hotel, part of Australian Venue Co.
- Benefits: Enjoy competitive pay, career growth, staff discounts, and ongoing training.
- Other info: Be part of a diverse and inclusive culture that values every team member.
- Why this job: Turn your hospitality passion into a rewarding career with real advancement opportunities.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40500 - 49500 $ per year.
Join the Leadership Team at One of Mackay's Favourite Venues The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network.
We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue.
This is a fantastic opportunity for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.
- What's on Offer
- Competitive salary package
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive, energetic team culture
- Ongoing training and leadership development
Key Responsibilities
- Oversee day-to-day floor operations
- Lead, support and motivate the team during your shift
- Ensure high standards of guest service, presentation and compliance
- Manage guest feedback and resolve issues professionally
- Support cash handling, reporting and venue security procedures
- Ensure RSA and other compliance obligations are met at all times
- Work closely with the Venue Manager and broader leadership team
What We're Looking For
- Previous experience in a Duty Manager or supervisory hospitality role
- Current RSA
- Strong leadership and communication skills
- Ability to stay calm and solutions-focused during busy periods
- Flexibility to work a rotating roster including weekends and nights
- A proactive, hands-on approach and genuine passion for hospitality
Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation.
We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.
Turn your hospo job into a rewarding career Whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co.
We’re passionate about training & developing our team members and providing internal career advancement opportunities.
At AVC, we turn hospo jobs into careers!
Join our team & get access to our Ad Van Ce Career Pathways program, our in-house development program that is tailored to the hospitality industry.
If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.
Have a question regarding a career at Australian Venue Co? Read some of our commonly asked questions here.
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Duty Manager employer: Queensland Venue Co. PTY LTD
Australian Venue Co. offers an exciting opportunity for a Duty Manager at Fitzy’s Waterford, where you can thrive in a vibrant work culture that values teamwork and guest satisfaction. With a focus on employee growth, you'll receive ongoing training and support to enhance your leadership skills while enjoying the benefits of working in a dynamic environment that features live entertainment and a diverse clientele. Join us in creating memorable experiences for our guests in a recently renovated local pub that truly feels like home.
Contact Details:
Queensland Venue Co. PTY LTD Recruitment Team
