At a Glance
- Tasks: Provide advanced technical support in data networks and unified communications.
- Company: Join Queensland Health, a supportive and inclusive workplace.
- Benefits: Enjoy generous leave entitlements, 12.75% superannuation, and career growth opportunities.
- Other info: We value diversity and offer flexible recruitment processes.
- Why this job: Make a real impact while working with cutting-edge technologies in a dynamic environment.
- Qualifications: Experience in Cisco technologies and team supervision skills required.
The predicted salary is between 103500 - 126500 $ per year.
Take the next step in your career with this exciting opportunity within e Health.
To provide advanced technical advice, direction and support in the network and unified communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.
What you'll do
- Provide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations.
This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
- Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
- Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
- Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.
About you
We are searching for someone who can
- Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
- Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
- Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
- Wireless site survey and troubleshooting skills.
- Cisco Unified Communications Manager (CUCM), UCCX, Unity
- Integration of wireless IP handsets to CUCM including messaging and duress systems.
- Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
- Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
- Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
- Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees.
We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process.
If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager.
We value diverse candidates and your need for adjustments will not affect our hiring decisions.
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Unified Communications Technician employer: Queensland Health
Cairns and Hinterland Hospital and Health Service is an exceptional employer that prioritises professional fulfilment and a healthy work-life balance for its staff. With a commitment to community involvement and high-quality clinical care, employees benefit from competitive salaries, extensive professional development opportunities, and a vibrant lifestyle in Cairns, where they can enjoy the stunning Great Barrier Reef and tropical climate. Join a dedicated team that values continuous learning and offers a supportive work culture, making it an ideal place for meaningful and rewarding employment.
