At a Glance
- Tasks: Provide exceptional customer service and admin support in a fast-paced healthcare environment.
- Company: Join the Townsville Hospital and Health Service, a leader in healthcare innovation.
- Benefits: Competitive salary, generous leave, superannuation contributions, and flexible work options.
- Other info: Be part of a supportive team focused on collaboration and community wellbeing.
- Why this job: Make a real difference in patient experiences while enjoying a balanced lifestyle.
- Qualifications: Advanced customer service skills and proficiency in Microsoft Office 365 required.
The predicted salary is between 40 - 44 $ per hour.
- Patient Services Officer - Women's and Children's Clinics About your opportunity
- Exciting opportunities available now with the Townsville Hospital and Health Service
Fixed Term Temporary part-time, 48 hours p. f. up to 04.04.2027 with the possibility of extension upto 2 years toal duration
Be part of a team that puts people first.
This role offers the opportunity to provide exceptional customer service and administrative support in a fast-paced healthcare environment.
Working closely with patients, families, and colleagues, you'll play an important role in delivering positive patient experiences and contributing to a workplace built on respect, collaboration, and care.
About your new employer
Townsville Hospital and Health Service (HHS) offers a diverse and rewarding healthcare environment, combining advanced clinical practice, innovation, and professional development.
As a leading tertiary and referral service, we provide opportunities to work alongside multidisciplinary teams, contribute to complex healthcare delivery, and access ongoing education, training, and career advancement pathways.
Our supportive and community-focused culture fosters collaboration, inclusion, and wellbeing.
Located across the vibrant rural, urban, and coastal communities of North Queensland, Townsville HHS offers an enviable lifestyle, affordable living, flexible work options, and the opportunity to enjoy a rewarding career while achieving work-life balance.
Competitive salary and benefits
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $40.17 to $44.67 p. h. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Requirements
- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
- Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
- This is a Vaccine Preventable Disease (VPD) risk role.
- Probation period may apply.
- Pre-employment checks will be conducted.
- Applications close: Friday, 28 August 2026
Patient Services Officer - Women's and Children's Clinics in Townsville employer: Queensland Health
Cairns and Hinterland Hospital and Health Service is an exceptional employer that prioritises professional fulfilment and a healthy work-life balance for its staff. With a commitment to community involvement and high-quality clinical care, employees benefit from competitive salaries, extensive professional development opportunities, and a vibrant lifestyle in Cairns, where they can enjoy the stunning Great Barrier Reef and tropical climate. Join a dedicated team that values continuous learning and offers a supportive work culture, making it an ideal place for meaningful and rewarding employment.
