At a Glance
- Tasks: Engage with patients and visitors to create a supportive healthcare environment.
- Company: Join a new Adult Mental Health facility at Rockhampton Hospital.
- Benefits: Competitive salary, flexible hours, professional development, and wellness programs.
- Other info: Be part of a dynamic team focused on recovery and wellbeing.
- Why this job: Make a real difference in mental health care and support vulnerable individuals.
- Qualifications: Strong people skills and experience in healthcare or customer service preferred.
The predicted salary is between 36.09 - 37.83 $ per hour.
Be the person who notices when someone needs support before a situation escalates. As a Healthcare Ambassador in our new Adult Mental Health facility, you’ll spend your time engaging with consumers and visitors, building trust and helping create a safer environment for people who may be distressed or vulnerable. You’ll use conversation, empathy, de-escalation and diversion to help someone through a difficult moment, working alongside clinical staff to support positive behaviour and recovery.
You’ll be part of a growing team where being approachable, observant and calm can make a real difference to someone’s experience of care. With full-time and part-time hours available, you can also find an arrangement that fits your work and life.
About the role: This is a non-traditional security role focused on proactive engagement, communication and preventing situations from escalating. You’ll:
- Proactively engage with patients and visitors to promote a safe, positive and supportive healthcare experience.
- Use trauma-informed communication, verbal de-escalation and diversional strategies to prevent or reduce behaviours of concern.
- Monitor patient behaviour and clinical areas, identify potential concerns early and respond appropriately.
- Work with clinical and multidisciplinary teams to support positive behaviour strategies, recovery-focused care and individual patient needs.
- Provide practical support including activities, resources and way-finding, while using sound judgement, reporting incidents and escalating concerns when required.
About you:
- Strong people and relationship-building skills, with a person-centred approach to supporting others.
- Experience in healthcare security or customer service will be well regarded.
- The ability to communicate clearly, work effectively in a team and make sound decisions in challenging situations.
- Basic negotiation and de-escalation skills, with the ability to respond to difficult situations with empathy and respect.
- An understanding of different cultures, support options and available resources, with a commitment to equity, diversity, respect and inclusion.
- The ability to apply relevant skills, knowledge, standards and procedures gained through training, experience or vocational development.
What we offer: Total remuneration value of up to $85,592 p.a. is comprised of:
- An hourly rate between $36.09 - $37.83 p.h.
- 12.75% employer superannuation contribution
- 17.5% leave loading
Additional Benefits:
- Ongoing Professional Development and Education Opportunities
- Flexible Work-Life Balance and Variety
- Generous Salary Sacrificing Options
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Discounted Private Health Insurance
- Fitness Passport
Vaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
Applications close: Wednesday, 21 October 2026
Healthcare Ambassador (Inpatient Mental Health) employer: Queensland Health
Cairns and Hinterland Hospital and Health Service is an exceptional employer that prioritises professional fulfilment and a healthy work-life balance for its staff. With a commitment to community involvement and high-quality clinical care, employees benefit from competitive salaries, extensive professional development opportunities, and a vibrant lifestyle in Cairns, where they can enjoy the stunning Great Barrier Reef and tropical climate. Join a dedicated team that values continuous learning and offers a supportive work culture, making it an ideal place for meaningful and rewarding employment.
