At a Glance
- Tasks: Provide top-notch ICT support and manage tech environments for Queensland Health.
- Company: Join eHealth Queensland, a leader in digital healthcare innovation.
- Benefits: Enjoy competitive pay, generous leave, and career development opportunities.
- Other info: Flexible work environment with a focus on teamwork and client service.
- Why this job: Make a real difference in healthcare through technology and innovation.
- Qualifications: Experience in ICT support and strong problem-solving skills required.
The predicted salary is between 67500 - 82500 $ per year.
e Health Queensland are excited to welcome applications for a Technology Officer to join the Metro North Digital Partnership team in Herston! e Health Queensland was established in response to the growing importance of information communication technology (ICT) as part of the delivery of quality, safe and efficient healthcare. e Health Queensland is one of the largest ICT operations in the state.
Our focus is delivering integrated digital technology strategy, solutions and services across the public health system in Queensland. e Health Queensland is committed to advancing healthcare through digital innovation
About the role
The Digital Partnership teams provide effective and efficient ICT support services across Queensland.
This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met.
The technical domains include End User Computing; Servers and Networks and Unified Communications.
Key responsibilities include
- Provide operational support (on-site and remote) to Queensland Health sites as required.
- Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
- Work within procedures for the maintenance and support of one or more technical domains – refer Appendix 1.
- Provide excellent customer service by applying effective organisational and communication skills.
- Assist in meeting enterprise service levels by applying e Health incident management processes.
Role fit
You will be assessed on your ability to demonstrate the following
- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
- Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
- Demonstrated experience or the ability to quickly learn Service Now and ITIL Service Management processes.
Why work for us
- Career training and development
- Competitive salaries and generous leave entitlements
- Flexible and diverse workforce
- #J-18808-Ljbffr
Technology Officer in Brisbane employer: Queensland Health
Cairns and Hinterland Hospital and Health Service is an exceptional employer that prioritises professional fulfilment and a healthy work-life balance for its staff. With a commitment to community involvement and high-quality clinical care, employees benefit from competitive salaries, extensive professional development opportunities, and a vibrant lifestyle in Cairns, where they can enjoy the stunning Great Barrier Reef and tropical climate. Join a dedicated team that values continuous learning and offers a supportive work culture, making it an ideal place for meaningful and rewarding employment.
