- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- The main responsibility of the Support Officer is to collate, review, input, update and retrieve data and documentation from the Surgery Connect Activity Navigator (SCAN), the business unit's patient management database.
- Maintain up-to-date knowledge of systems, processes and policies relating to administrative functions.
- Actively challenge the status quo of administrative support service provision with a view to enhancement through implementation of innovative business process improvement activities.
- Interpret and provide advice on contractual terms based on Surgery Connect Standing Offer Arrangements.
- Provide high-quality customer service by providing frontline support via telephone, email and online communication channels.
- Receive and escalate complaints and provide solutions that achieve positive outcomes in line with Surgery Connect and Queensland Health policies.
- Plan, prioritise and effectively deliver administrative support to support the Surgery Connect program's alignment within the strategic plan of the Department of Health, remaining flexible to adjust to changes and exceptions as they arise.
- Build relationships with key internal and external stakeholders, using strong communication skills to understand requirements to support delivery of service that meets policy guidelines.
- Other duties as required by the Support Team Lead, Patient Team Supervisor, Manager or Director, Surgery Connect.
About you
We are searching for someone who has:
- Demonstrated knowledge and understanding of medical terminology used to deliver patient-centred activities would be highly regarded.
- Demonstrated knowledge and experience with database utilisation and patient management systems.
- Experience, skills and knowledge of departmental financial and administrative processes, with a proven ability to actively participate in business improvement initiatives that deliver more efficient work practices.
- Demonstrated ability to successfully manage a range of activities and projects with conflicting timeframes.
- Provide general administrative support functions across the team that contributes to organisational goals and objectives.
- Identify development opportunities and strive for continuous improvement and support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
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Support Officer in Brisbane employer: Queensland Health
Cairns and Hinterland Hospital and Health Service is an exceptional employer that prioritises professional fulfilment and a healthy work-life balance for its staff. With a commitment to community involvement and high-quality clinical care, employees benefit from competitive salaries, extensive professional development opportunities, and a vibrant lifestyle in Cairns, where they can enjoy the stunning Great Barrier Reef and tropical climate. Join a dedicated team that values continuous learning and offers a supportive work culture, making it an ideal place for meaningful and rewarding employment.
