This position will provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes.
PLEASE NOTE - There are three (3) casual positions available.
Role requirements
- This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.
The ideal applicant will be someone who has proven ability and can demonstrate the following:
- Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services, including problem resolution and emergent response.
- Extensive customer service experience and knowledge of general office and reception duties, preferably within a Health Care environment.
- Ability to work with minimal supervision maintaining discretion and exercising judgment where necessary, to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
- Ability to communicate effectively and courteously to all levels, including members of the public and patients.
- Proficiency in the application of computerised information systems and applications, including Microsoft Word and Excel.
- Ability to work as part of the Switchboard and Health Service Team.
Please refer to the Role Description for further details.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.
Competitive salary and benefits:
We offer attractive remuneration packages and .
- Salary range: $49.97 - $55.57 p.h. (AO3)
- Locality allowance
- 12.75% employer contribution to superannuation
- Plus options may be available
Enquiries are welcome; please contact: Rachel Porter on (07) 4433 1008
Unsolicited resumes from recruitment agencies will not be accepted.
Switchboard Administrator, Queensland Health Townsville, Australia
Switchboard Administrator, Queensland Health employer: Queensland Government
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