Senior Service Coordinator

Senior Service Coordinator

Full-Time 49500 - 60500 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead and coordinate rehabilitation services for prisoners, ensuring effective support and reintegration.
  • Company: Join a dedicated team focused on offender rehabilitation and community impact.
  • Benefits: Competitive salary, professional development, and the chance to make a difference.
  • Other info: Opportunity for career growth in a meaningful and impactful role.
  • Why this job: Be a key player in transforming lives and enhancing community safety.
  • Qualifications: Experience in service coordination and strong leadership skills required.

The predicted salary is between 49500 - 60500 $ per year.

The primary accountabilities of the Senior Service Coordinator include:

  • Oversee and monitor a range of internally and externally delivered rehabilitation and throughcare services for prisoners including education, vocational training, cultural services, re-entry services, and programs targeting substance misuse.
  • Supervise and develop a small team of staff through demonstrated competence in frontline people management techniques including providing mentoring, coaching and performance feedback and appraisal processes.
  • Allocate, prioritise, oversee and perform work tasks in accordance with legislation, departmental policy, practice frameworks, procedures and statutory, financial and administrative delegations.
  • Working with Offender Rehabilitation and Management Services where required, plan and coordinate centre rehabilitation and reintegration activities including processes for informing prisoners, managing requests and waiting list processes, room scheduling and logistics, allocation of prisoners to appropriate activities and reporting on individual and service provider outcomes.
  • Ensure assessments required to inform individual and centre level program and service planning are undertaken as required.
  • In conjunction with the Manager, develop appropriate service responses to meet the identified needs of prisoner groups including Aboriginal and Torres Strait Islander people, young people, and those with disability.
  • Identify and respond appropriately to risks and issues arising from offender rehabilitation and management including appropriate liaison with other professionals and business units.
  • Develop productive relationships with service providers, stakeholders and the community generally to enhance the community's regard for offender programs.
  • Participate in case management and sentence management activities for offenders.
  • In centres with small program teams, this role may be required to oversee internal program delivery, undertake program supervision and practice development of program delivery officers.
  • Ensure records and information data for the Integrated Offender Management system (IOMS) are accurate and current.
  • Ensure maintenance, accuracy, appropriateness and security of records and reports for appropriate authorities.
  • Maintain own level of knowledge of contemporary offender rehabilitation research and practices, and legislation, policy and procedures in relation to offender management.
  • Promote value of offender rehabilitation to relevant agencies and support services.

The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Applications to remain current for 12 months.

Senior Service Coordinator employer: Queensland Government

Runcorn Heights State School and Kuraby State School are exceptional employers, offering a vibrant and inclusive work culture that celebrates diversity and fosters strong community ties. With modern facilities and a commitment to professional development, educators have the unique opportunity to make a meaningful impact while coordinating enriching cultural exchanges with sister schools in Japan. Join us in shaping enthusiastic learners in a supportive environment where your contributions truly matter.

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Contact Details:

Queensland Government Recruitment Team

We think you need these skills to ace Senior Service Coordinator

Frontline People Management
Mentoring
Coaching
Performance Feedback
Legislation Compliance
Service Coordination
Risk Management