At a Glance
- Tasks: Deliver frontline customer service and assist with resolving complaints.
- Company: Join a dedicated team focused on connecting communities in Queensland.
- Benefits: Enjoy a healthy work-life balance and opportunities for career growth.
- Other info: Temporary full-time role with a supportive and inclusive workplace culture.
- Why this job: Make a real difference in the lives of Queenslanders every day.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 82800 - 101200 $ per year.
We're looking for a dedicated and proactive Operations Officer (AO4) on the Gold Coast to help deliver our vision of connected communities in a thriving, sustainable Queensland. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
Some of your responsibilities will include:
- Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
- Providing advice to industry and stakeholders on legislation, policy and operational delivery.
- Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
- Coordinating, administering and supervising specialised school transport and the school transport assistance scheme (STAS).
- Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
- Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.
Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions. This is a temporary full-time vacancy from 12 October 2026 until 10 September 2027. Applications to remain current for 12 months.
Operations Officer employer: Queensland Government
Runcorn Heights State School and Kuraby State School are exceptional employers, offering a vibrant and inclusive work culture that celebrates diversity and fosters strong community ties. With modern facilities and a commitment to professional development, educators have the unique opportunity to make a meaningful impact while coordinating enriching cultural exchanges with sister schools in Japan. Join us in shaping enthusiastic learners in a supportive environment where your contributions truly matter.
