At a Glance
- Tasks: Lead a team to prepare customers and stakeholders for major project outcomes.
- Company: Join the Cross River Rail Delivery Authority, shaping Brisbane's transport future.
- Benefits: Flexible work options, career development, and salary packaging available.
- Other info: Equal opportunity employer encouraging diverse applicants, including Aboriginal and Torres Strait Islander people.
- Why this job: Be part of a transformative project that enhances South East Queensland's rail network.
- Qualifications: Experience in leadership, operational change, and stakeholder engagement required.
The predicted salary is between 98550 - 120450 $ per year.
The Cross River Rail Delivery Authority is seeking a Customer and Network Manager to lead a team responsible for customer and network readiness activities supporting the introduction of new infrastructure, operational capability, services and network changes. You will coordinate complex, multi-agency readiness and implementation activities, lead stakeholder engagement and governance, and provide strategic oversight of major project milestones as Cross River Rail transitions toward passenger service.
The Customer & Network Manager plays a key leadership role in preparing customers, stakeholders, organisations and operating environments for the successful introduction of major project outcomes across the Cross River Rail program. Leading a multidisciplinary team, you will be responsible for driving customer and network readiness activities associated with new infrastructure, network changes, station openings, operational transitions, timetable implementation and other significant project milestones.
This opportunity will be offered for a fixed term until 30th March 2029.
Key Responsibilities
- Lead customer and network readiness activities for major project outcomes.
- Develop readiness strategies, plans, governance and implementation approaches.
- Coordinate operational transitions, network changes and station openings.
- Drive alignment across project teams, operators and government stakeholders.
- Manage risks, issues, dependencies and implementation activities.
- Prepare executive briefings, governance papers and recommendations.
- Lead and develop a high-performing multidisciplinary team.
About You
You are an experienced leader with a background in infrastructure, transport, readiness, operational change, implementation or major project delivery. You are skilled at bringing people together, influencing stakeholders and delivering outcomes in complex environments.
You Will Bring
- Experience leading teams in complex delivery environments.
- Experience in readiness, transition, operational change or implementation.
- Strong stakeholder engagement and influencing skills.
- Experience developing governance, planning and implementation frameworks.
- Ability to identify and manage risks, issues and dependencies.
- Strong written communication and executive reporting skills.
On Cross River Rail you will not only work with the best but become your best. Our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative. Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health. At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.
How To Apply
Please submit your Resume by clicking on the apply link before the closing date of 1st November 2026. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.
Strategic Customer & Network Readiness Lead in Brisbane employer: Queensland Government
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