We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:
- Demonstrated achievement in providing high level strategic advice and consultancy and support services regarding complaints management matters; including legislative frameworks, policy development and emerging trends and issues within the public sector.
- Proven success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development.
- Demonstrated innovative and analytical problem-solving skills, with a flexible and agile approach in a complex, rapidly changing and sensitive organisational environment.
- Proven ability to build and maintain productive relationships with clients and stakeholders and communicate with influence to achieve organisational objectives.
- Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.
Mandatory/Special conditions/Other requirements
The following mandatory requirements, special conditions and/or other requirements apply to this role:
- Whilst not mandatory, experience in a similar role and/or practical application of Section 264 of the Public Sector Act 2022, the Australian Standard AS 10002:2022 Guidelines for complaint management in organizations, and the Human Rights Act 2019 is highly desirable.
Applications to remain current for 12 months.
Principal Advisor Compliments & Complaints, Queensland Ambulance Service Brisbane - North, Australia
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Principal Advisor Compliments & Complaints, Queensland Ambulance Service in Brisbane employer: Queensland Government
Runcorn Heights State School and Kuraby State School are exceptional employers, offering a vibrant and inclusive work culture that celebrates diversity and fosters strong community ties. With modern facilities and a commitment to professional development, educators have the unique opportunity to make a meaningful impact while coordinating enriching cultural exchanges with sister schools in Japan. Join us in shaping enthusiastic learners in a supportive environment where your contributions truly matter.
