At a Glance
- Tasks: Investigate and assess claims to deliver fair outcomes for homeowners.
- Company: Join QBCC, Queensland's independent building and construction regulator.
- Benefits: Flexible work locations, competitive salary, and opportunities for professional growth.
- Other info: Work from various regional offices with a supportive team environment.
- Why this job: Make a real difference in the community by supporting homeowners and the construction industry.
- Qualifications: Strong investigative skills and ability to communicate complex information clearly.
The predicted salary is between 62100 - 75900 $ per year.
Join QBCC as an Assessment Officer and help deliver fair, timely outcomes for homeowners under the Queensland Home Warranty Scheme. You will investigate and assess claims, interpret legislation, determine customer entitlements, provide recommendations and support the progression of rectification works. Working closely with homeowners, service providers, and technical and legal specialists, you will manage an ongoing caseload and where required, assist with matters before QCAT or the courts.
These roles can be performed from any of our regional offices – Cairns, Townsville, Mackay, Rockhampton, Maryborough, Sunshine Coast, Toowoomba, Gold Coast (subject to availability) or Brisbane. Applicants wishing to work from a location other than Brisbane will be required to apply for a Flexible Work Arrangement.
About QBCC
As Queensland's independent building and construction regulator, we play a critical role in protecting people, supporting industry and building trust in a system that touches every part of our community, from safe homes and liveable communities to jobs and economic security. We support a $69 billion industry by protecting consumers, ensuring the industry is well supported, providing a safety net through the Home Warranty Scheme, and proactively delivering education. A thriving building and construction industry benefits us all. But it only works when people feel informed, enabled and protected. That's where we come in. We support industry, protect consumers and uphold standards. We make fair and transparent decisions, deliver services that build trust, and support a strong, sustainable industry.
About The Role
As an Assessment Officer, you will investigate and assess claims under the Queensland Home Warranty Scheme, applying relevant legislation, policies and processes to determine customer entitlements. You will manage an ongoing caseload, provide clear recommendations, communicate with homeowners and service providers, and collaborate with technical and legal specialists to support fair, timely and well-informed outcomes.
About You
You are an organised and analytical professional with strong investigative, problem‑solving, and decision‑making skills. You can interpret and apply legislative and business frameworks, manage competing priorities and communicate complex information clearly. You exercise sound judgement and contribute positively to team outcomes and continuous improvement. Experience in insurance claims within the building and construction industry will be highly regarded. Resilient and composed, you can confidently navigate challenging conversations, manage difficult customer interactions with empathy and professionalism, and remain focused in sensitive or high‑pressure situations.
Assessment Officer in Brisbane employer: Queensland Government
Runcorn Heights State School and Kuraby State School are exceptional employers, offering a vibrant and inclusive work culture that celebrates diversity and fosters strong community ties. With modern facilities and a commitment to professional development, educators have the unique opportunity to make a meaningful impact while coordinating enriching cultural exchanges with sister schools in Japan. Join us in shaping enthusiastic learners in a supportive environment where your contributions truly matter.
