At a Glance
- Tasks: Help customers navigate complex information and provide practical solutions.
- Company: Join the Queensland Building and Construction Commission in Rockhampton.
- Benefits: Stable office hours, supportive team environment, and community impact.
- Other info: Opportunity for career growth in a vital industry.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Do you enjoy helping people and making complex information easy to understand? Then bring your customer service skills to a Customer Service Officer role with the Queensland Building and Construction Commission in Rockhampton. Draw on your experience listening to customers, answering questions and helping people find their next step to support the community and Queensland's building and construction industry.
Whether your background is in retail, hospitality, a contact centre or another customer-focused environment, we welcome the transferable skills you can bring. If you communicate clearly, take a practical approach to solving problems and care about a positive customer experience, we'd love to hear from you.
Please note - this role requires you to be office-based Monday to Friday, 9:00am - 5:00pm.
As a Customer Service Officer in our Rockhampton office, you'll help customers make sense of information and understand their next steps. You'll listen to their needs, answer questions in person, by phone and email and explain information clearly, supporting people who interact with Queensland's building and construction industry. At the heart of the role is helpful, practical service—making each interaction easier for the customer.
You'll also enter data and maintain records, with attention to detail being essential to keeping information accurate and up to date.
You enjoy helping people and bring a customer-first approach, whether your experience comes from retail, hospitality, a contact centre or another service environment. You listen carefully, communicate clearly and take the time to understand what customers need. You're comfortable handling challenging conversations with patience and professionalism, staying calm and focused on helping customers understand their options. You recognise when an enquiry is complex or outside your knowledge and refer it to the right person for support. You also have a keen eye for detail ensuring accuracy in everything you do.
Please note a current QLD Drivers Licence is a mandatory requirement for this role.
Customer Service Officer employer: Queensland Building & Construction Commission
The Queensland Building and Construction Commission (QBCC) is an excellent employer, offering a supportive team environment where you can thrive as a Financial Assessment Officer. With flexible work arrangements and a commitment to employee growth, QBCC fosters a culture of collaboration and continuous improvement, ensuring that you have the resources and opportunities to excel in your role while contributing to fair and informed licensing decisions in the building and construction sector.
Contact Details:
Queensland Building & Construction Commission Recruitment Team
