At a Glance
- Tasks: Connect Queenslanders with essential health services and coordinate patient transport.
- Company: Join the Queensland Ambulance Service, a vital community support team.
- Benefits: Permanent full-time role, additional leave, salary packaging, and wellbeing support.
- Other info: Ongoing career development and a supportive, inclusive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and ability to handle high-stress situations.
The predicted salary is between 59535 - 72765 $ per year.
Join Queensland Ambulance Service (QAS) as an Emergency Medical Dispatcher (EMD) within the Patient Transport Services (PTS) team, commencing in 2027. You will be a vital link in connecting the community of Queensland with the health care services they require. Your ability to remain calm, gather information, and dispatch help quickly can also directly save lives and make a significant difference in critical situations.
About the role:
- SEQ PTS Operations Centre located in Spring Hill supports a unique and vulnerable patient cohort.
- The purpose of the role is to receive non-urgent transport requests, engage with health facilities (hospitals and doctors’ surgeries) to arrange transport for patients to attend hospital appointments, provide essential pre-arrival advice, dispatch QAS resources, and coordinate patient transport movements for the Queensland community.
- Handle some emergency calls from time to time.
Working primarily Monday to Friday between 8.00am – 5.00pm, with the occasional Saturday, you will be trained across two key functions:
- Engage with health facilities (hospitals and doctors’ surgeries) to arrange transport for patients to attend hospital appointments.
- Provide advice and support before the ambulance arrives.
- Follow structured and scripted protocols to assist the caller in their emergency.
- Gather and record critical details.
- Coordinate patient transport services across Queensland.
- Operate a multi-screen computer system.
- Communicate via radio to the paramedics.
- Manage multiple incidents at any time.
Please Note: There will be a requirement to undertake a training period of 1 month at the Brisbane Operations Centre based at Kedron. This will involve working on a 12-hour shift roster providing 24/7 coverage (including nights, public holidays, and weekends). This placement will be focused on consolidating your proficiency with Triple Zero (000) call taking. You’ll rotate between these functions (but typically will only perform one per shift), with full training provided for both.
About You:
- Strong communication and active listening skills.
- Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
- Team mindset and collaborative working style.
- Customer service focus in fast-paced environments.
- Ability to learn and apply technical systems quickly.
- Receptiveness to feedback and ongoing self-improvement.
- Sound problem-solving and decision-making under pressure.
What’s on offer:
- Permanent full-time role opportunity.
- Additional leave and superannuation opportunities.
- Access to salary packaging and novated leasing benefits.
- Inclusive workforce that encourages all potential applicants with diverse backgrounds and experience to apply.
- Ongoing career development and mentor support.
- Access to QAS wellbeing support, including confidential counselling services for you and your family.
Mandatory requirements: For more information please refer to the position description on our website. Applications remain current for 12 months.
Emergency Medical Dispatcher in Brisbane employer: Queensland Ambulance Service
The Queensland Ambulance Service is an exceptional employer, offering a dynamic work environment where you can make a real impact on the community. With a strong focus on employee development and a supportive culture, you will have access to ongoing training and growth opportunities while working alongside dedicated professionals in a vital sector. Located in Queensland, you will enjoy a collaborative atmosphere that values innovation and teamwork, making it a rewarding place to advance your career in ICT services.
Contact Details:
Queensland Ambulance Service Recruitment Team
