At a Glance
- Tasks: Lead and manage operations in a vibrant hospitality venue, ensuring top-notch customer experiences.
- Company: The Queens Hotel Gladstone, a leading venue in Central Queensland's hospitality scene.
- Benefits: Competitive salary, career progression, ongoing training, and a supportive leadership team.
- Other info: Enjoy a flexible roster with 4 days on and 3 days off.
- Why this job: Join a dynamic environment and make a real impact in a high-volume hotel setting.
- Qualifications: Proven experience in venue management and strong leadership skills required.
The predicted salary is between 80000 - 87500 $ per year.
The Queens Hotel Gladstone is one of Central Queensland's largest and most diverse hospitality venues, operating across multiple revenue streams including Bars, Restaurant, Gaming, TAB, Keno, Accommodation, Functions and Live Entertainment. Following more than $10 million in venue upgrades and redevelopment, we are seeking an experienced Duty Manager to join our leadership team. This is not an entry-level management role. We are looking for a hospitality professional with proven venue operations experience who can confidently lead teams, manage customer experiences and oversee day-to-day operations across a high-volume hotel environment.
About the Role
Reporting directly to Senior Management, you will be responsible for the operational management of the venue during your rostered shifts, ensuring exceptional customer service, strong team leadership and compliance across all departments.
Key Responsibilities
- Lead and supervise venue operations across all departments
- Manage Bars, Gaming, Restaurant and Accommodation operations
- Ensure compliance with RSA, RSG, Gaming and Liquor Licensing requirements
- Manage customer service standards and guest experiences
- Lead, coach and support operational teams
- Conduct cash handling, reconciliations and venue reporting
- Manage incidents, customer complaints and operational issues
- Support functions, promotions, entertainment and special events
- Ensure venue presentation, cleanliness and operational standards are maintained
- Work closely with Senior Management to achieve venue targets and business objectives
Roster Structure
- Full-time position
- 4 Days On / 3 Days Off roster
- Rotating AM, MID and PM shifts
- Rotating weekends off
- Days, nights and weekend work required
About You
You will have demonstrated experience in a Duty Manager, Assistant Venue Manager or similar leadership role within a hotel, pub, tavern, club or gaming venue. You will possess:
- Strong venue operations experience
- Proven leadership and people management skills
- Experience managing Gaming, Bars and Restaurant operations
- Strong customer service and conflict resolution abilities
- High attention to compliance and operational standards
- Ability to work independently and make sound operational decisions
- Strong communication and organisational skills
- Experience in high-volume hospitality environments
Essential Qualifications
- Current Queensland RSA
- Current Queensland RSG
- Current Queensland RMLV
- Current Queensland Approved Manager Licence
What We Offer
- Salary package $80,000 – $87,500 + Super
- 4 Days On / 3 Days Off roster
- Rotating weekends off
- Career progression opportunities
- Ongoing training and development
- Opportunity to work within one of Gladstone's leading hospitality venues
- Supportive leadership team
- Diverse and dynamic venue environment
Successful applicants will be required to complete pre-employment checks, including working rights verification and a National Police Check. Only shortlisted applicants will be contacted.
Duty Manager employer: Queens Hotel Gladstone
Queens Hotel Gladstone is an exceptional employer that values hands-on leadership and team collaboration, making it an ideal workplace for a Retail Store Manager. With a focus on employee growth, competitive salary packages, and a supportive work culture, staff are encouraged to take ownership of their roles while enjoying the vibrant community atmosphere of Gladstone. The company prioritises high standards of customer service and operational excellence, providing a rewarding environment for those looking to make a meaningful impact in retail management.
