Bank Australia seeks a Senior Specialist, External Dispute Resolution to manage complex AFCA complaints and independent reviews from investigation through resolution. You will act as a trusted advisor, guiding the business on dispute handling and compliance while strengthening risk management and continuous improvement across the bank.
In this role you will lead careful investigations, assess evidence, and develop well‑reasoned, customer‑focused positions, partnering with frontline teams and
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Senior External Dispute Resolution Expert in Sydney employer: Qudos Bank
Bank Australia is an exceptional employer, offering a dynamic work environment that prioritises purpose alongside profit. With flexible working options, generous benefits including 14% superannuation and comprehensive wellbeing support, employees are empowered to thrive both personally and professionally. The culture fosters innovation and growth, ensuring that every team member plays a vital role in achieving the bank's ambitious goals while contributing to a socially responsible mission.
