At a Glance
- Tasks: Lead continuous improvement and change initiatives in Insurance & Claims.
- Company: Join a member-focused financial services company in Brisbane.
- Benefits: Enjoy 14% super, flexible work options, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with great office amenities.
- Why this job: Make a real impact by enhancing member experiences and driving change.
- Qualifications: Business-related qualifications or equivalent leadership experience required.
The predicted salary is between 126909 - 155111 $ per year.
We’re all about helping our members make the most of their money and, while they go after their goals, you can too.
As the Manager CI & Change, you’ll lead and coordinate continuous improvement and change activities across our Insurance & Claims business, working closely with senior leaders and stakeholders to identify opportunities, align initiatives to business priorities, and create a consistent approach to change delivery and operational embedding.
This is a permanent role based in Brisbane.
Responsibilities
- Lead and coordinate continuous improvement and change initiatives across Insurance & Claims.
- Partner with leaders and subject matter experts to identify and deliver improvements to member and employee experiences.
- Establish a coordinated approach to change delivery, governance, prioritisation, and operational embedding.
- Provide strategic and operational support to the General Manager Insurance and Claims, including acting as delegate when required.
- Develop measurement frameworks and reporting to monitor service performance and improvement outcomes.
- Build team capability and foster a high‑performing, member‑focused culture.
- Manage business risks and support effective incident resolution, root cause analysis, and continuous improvement activities.
- Contribute to the design and execution of Insurance & Claims strategy and broader business planning.
Qualifications
- You hold business‑related tertiary qualifications or bring equivalent experience in a similar leadership role.
- Your leadership experience has been gained within financial services or a similarly regulated environment.
- You’ll demonstrate strong strategic thinking and commercial acumen, with the ability to translate plans into outcomes.
- You’re highly skilled at influencing stakeholders and leading successful change initiatives.
- You communicate effectively with audiences at all levels and can present complex information clearly.
- Your analytical and problem‑solving skills enable you to navigate complex business challenges.
- You’ll bring experience in superannuation and/or insurance, or the ability to quickly develop domain expertise.
- You’re familiar with project management methodologies and governance practices.
Benefits
- 14% super as standard.
- Excellent training and development opportunities to build a career you’re proud of.
- Balance your work between in‑person days at purpose‑built hubs and working from home.
- Office amenities: end‑of‑trip facilities, a yoga and multi‑faith room, parent and carer rooms, quiet rooms, Brew Hub coffee facilities, and collaborative team spaces.
- Equal Employment Opportunity Statement
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
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Manager – CI & Change employer: QSuper Group
At Australian Retirement Trust, we pride ourselves on being an exceptional employer that champions the growth and wellbeing of our employees. As a Group Life Claims Leader in Brisbane, you'll benefit from a supportive work culture that values diversity and innovation, alongside comprehensive training and development opportunities to help you thrive in your career. With a focus on empowering teams and enhancing member experiences, you'll find a fulfilling role that not only supports your professional aspirations but also contributes to the financial security of our 2.4 million members.
