Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care.
About the Role
We are seeking a detail-oriented Billings & Systems / Patient Accounts Clerk to join our team on a permanent, full-time basis.
Based at our Clayfield Support Office, this role is an opportunity to contribute to the effective management of patient accounts, ensuring billing discrepancies are resolved, outstanding balances are followed up and financial records remain accurate.
You will join a collaborative team, with comprehensive onsite training and a Monday-to-Friday roster. The office is conveniently located close to public transport, with free street parking available.
Key Responsibilities
- Generate and review weekly reports to monitor outstanding patient and debtor accounts.
- Proactively follow up outstanding balances, working towards resolving accounts within 90 days of the service date.
- Conduct account audits and investigate billing discrepancies to ensure accurate financial records.
- Liaise with a range of stakeholders, including private patients, health funds, hospitals, WorkCover, the Department of Veterans’ Affairs and sporting organisations.
- Identify and correct payment discrepancies and billing item numbers, ensuring accounts are accurately maintained.
- Establish appropriate payment plans and support the resolution of outstanding accounts.
- Prepare accurate reports on outstanding debtors, refunds and write-offs for inclusion in Board reporting.
- Provide professional and responsive service while maintaining patient confidentiality and privacy.
About You
You are organised, proactive and comfortable managing detailed administrative and financial tasks. You enjoy working collaboratively, communicating with a variety of stakeholders and following matters through to resolution.
To be successful in this role, you will bring:
- Experience in medical administration, patient accounts, billing or a similar administrative role.
- Strong attention to detail and the ability to identify and resolve discrepancies.
- Excellent organisation and time management skills, with the ability to prioritise competing deadlines.
- Sound computer skills, including proficiency in Microsoft Office, particularly Word and Excel.
- Strong written and verbal communication skills, with the ability to build effective working relationships.
- A professional and customer-focused approach, with a commitment to maintaining patient privacy, dignity and confidentiality.
- The ability to work effectively both independently and as part of a team.
Experience in the healthcare industry and knowledge of radiology billing will be highly regarded.
For any questions about the role, please reach out to us via ***********@qscan.com.au.
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Patient Accounts Clerk in Albion employer: Qscan Radiology
At Qscan Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. Located in Clayfield, our Contact Centre provides a vibrant environment with free street parking and easy access to public transport, making your commute hassle-free. With comprehensive training, opportunities for career progression, and a commitment to employee well-being through benefits like a fitness passport, joining our team means you can truly make a difference in the lives of patients while advancing your own career.
