At a Glance
- Tasks: Schedule medical imaging appointments and guide patients through their journey.
- Company: Join Qscan Group, a leader in diagnostic imaging services.
- Benefits: Enjoy a fitness passport, career growth, and comprehensive training.
- Other info: Flexible hours, supportive team, and opportunities for advancement.
- Why this job: Make a real difference in patient experiences every day.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care.
Make a difference in every patient interaction
Looking for a role where you can make a meaningful difference?
Join Qscan Group and help create positive patient experiences by making every interaction count.
About the role
As a Medical Imaging Booking Agent, you'll be one of the first points of contact for patients accessing our services.
You'll play an important role in helping patients navigate their imaging appointments, providing clear information and ensuring they feel informed and supported throughout the booking process.
We have multiple permanent, full-time opportunities available within our Inbound Customer Service team at our
Clayfield Contact Centre .
Hours
Monday to Friday, within our core operating hours of 8:00 am to 6:00 pm.
Location
Clayfield, with free street parking and convenient access to public transport.
Training
Comprehensive onboarding and dedicated support to help you build confidence in the role.
The commencement date for these positions will be 26th October 2026.
- What you'll be doing
- Schedule medical imaging appointments accurately and efficiently, matching patient needs with available appointment times.
- Guide patients through their appointment requirements, including preparation instructions, arrival times and estimated costs.
- Respond to patient enquiries with professionalism, patience and clear communication.
- Work collaboratively with our clinics, Radiologists and internal teams to support effective scheduling and a smooth patient journey.
- Maintain accurate patient information and help coordinate the transfer of relevant pathology and imaging history.
- Contribute to a positive patient experience through reliable service and attention to detail.
What we're looking for
- Passionate about customer service, with empathy, care, and compassion at the core of everything you do.
- A strong communicator who can confidently interact with patients, referrers, and colleagues.
- Tech savvy, with the ability to navigate multiple systems accurately.
- Resilient, adaptable, and able to perform under pressure.
- Previous contact centre or healthcare experience is desirable but not essential.
Why join Qscan?
- Fitness passport, including full gym access and a range of classes
- Opportunities for career progression and growth across Qscan Group
- Structured onboarding program with dedicated training from our Contact Centre Trainer to set you up for success
- Access to resources, tools, and the latest technology developments
- Annual Remuneration Review
- Make a genuine impact on patient experience every day
For any questions about the role, please reach out to us via ***********@qscan. com. au.
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Medical Imaging Booking Agent in Albion employer: Qscan Radiology
At Qscan Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. Located in Clayfield, our Contact Centre provides a vibrant environment with free street parking and easy access to public transport, making your commute hassle-free. With comprehensive training, opportunities for career progression, and a commitment to employee well-being through benefits like a fitness passport, joining our team means you can truly make a difference in the lives of patients while advancing your own career.
