QBE Insurance invites a Senior Manager, Workforce Planning to lead the end-to-end workforce planning for the contact centre and consumer business unit. You will shape the workforce strategy, ensure capability, capacity and structure meet current demand and future needs, and drive performance improvements across the function.
You will oversee forecasting, modelling, scheduling and real-time management, building business cases and partnering with senior leaders to deliver measurable efficiency and
Senior Manager, Workforce Planning - Hybrid employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
