At a Glance
- Tasks: Provide technical expertise and support in commercial property claims while mentoring team members.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy hybrid working, wellbeing coaching, and generous parental leave.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Experience in managing commercial property claims and coaching teams.
The predicted salary is between 75600 - 92400 $ per year.
Location: Perth
Type: 12-month fixed term contract
Shape strong outcomes with the commercial property claims team through technical expertise, coaching and collaboration. Hybrid role, happy to talk flexibility.
The opportunity:
Join QBE as a Technical Claims Officer, providing technical expertise across commercial property claims. You will support the Service Manager and the broader Commercial team to strengthen capability across the claims team through coaching and technical guidance.
About QBE:
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
Your new role:
You will support commercial property claims, working with claims officers and external partners, helping ensure valid claims are assessed and managed effectively and efficiently in line with jurisdictional requirements and QBE claims strategy.
Key responsibilities:
- Provide technical expertise across commercial property claims.
- Support and mentor Claims Officers to strengthen technical capability.
- Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
- Support effective and efficient claim assessment and repair outcomes.
- Coach and develop claims team members to build capability.
- Contribute to the claims strategy and achievement of team objectives.
About You:
You are an experienced commercial property claims professional who combines strong technical expertise with a solutions-focused and supportive approach. You are confident working through complex claims and periods of change, with the ability to support others while maintaining a professional and empathetic customer focus.
You'll also have:
- Extensive experience managing commercial property claims valued at $150,000 or more.
- Previous experience coaching or leading a team.
- Strong technical capability within commercial property claims.
- A focus on improving end-to-end claims management performance.
- A self-motivated and resilient approach, with strong customer empathy and professionalism.
Benefits:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid working – a mix of working from home and in the office to support work/life balance.
- Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation.
Awards & Recognition:
We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.
Your career:
At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Skills:
- Analytical Thinking
- Business Process Improvements
- Claims Settlement
- Critical Thinking
- Customer Service
- Insurance Analysis
- Insurance Claims Management
- Insurance Policies
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Risk Management
- Sound Judgment
- Stakeholder Management
Application Close Date: 12/11/2026 11:59 PM
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Technical Claims Officer in Perth employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
