Technical Claims Officer- Commercial Property
Type: 12-month fixed term contract
Shape strong outcomes with the commercial property claims team through technical expertise, coaching and collaboration.
Hybrid role, happy to talk flexibility
The opportunity
Join QBE as a Technical Claims officer, providing technical expertise across commercial property claims. You will support the Service Manager and the broader Commercial team to strengthen capability across the claims team through coaching and technical guidance.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.
Your new role
You will support commercial property claims, working with claims officers and external partners, you will help ensure valid claims are assessed and managed effectively and efficiently in line with jurisdictional requirements and QBE claims strategy.
Key responsibilities will include:
Provide technical expertise across commercial property claims.
Support and mentor Claims Officers to strengthen technical capability.
Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
Support effective and efficient claim assessment and repair outcomes.
Coach and develop claims team members to build capability.
Contribute to the claims strategy and achievement of team objectives.
About You
You are an experienced commercial property claims professional who combines strong technical expertise with a solutions-focused and supportive approach. You are confident working through complex claims and periods of change, with the ability to support others while maintaining a professional and empathetic customer focus.
You'll also have:
Extensive experience managing commercial property claims valued at $150,000 or more.
Previous experience coaching or leading a team.
Strong technical capability within commercial property claims.
A focus on improving end-to-end claims management performance.
A self-motivated and resilient approach, with strong customer empathy and professionalism.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid working – a mix of working from home and in the office to support work/life balance
Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid superannuation
Awards & Recognition
We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at ***********@qbe.com.
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Technical Claims Officer- Commercial Property in Melbourne employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
