At a Glance
- Tasks: Assess vehicle damage and determine repair outcomes while delivering exceptional customer experiences.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy hybrid working, wellbeing coaching, and generous parental leave.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact in a flexible role that combines technical skills with customer focus.
- Qualifications: Trade qualification in Panel Beating, Spray Painting or Motor Mechanics required.
The predicted salary is between 49500 - 60500 $ per year.
We have the opportunity for a Motor Vehicle Assessor to join our Victorian team. In this autonomous role, you'll assess damage across a range of light and heavy vehicles, determine repair and settlement outcomes, and work closely with repairers, suppliers and customers to deliver fair, timely and cost-effective claims resolutions. This is a fantastic opportunity to combine your technical expertise with customer-focused decision-making while enjoying the flexibility of a field-based role.
Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, legislation, MVIRI requirements and manufacturer repair methods.
- Manage claims costs through sound technical decision-making and negotiation.
- Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
- Source and negotiate suitable replacement parts when required.
- Deliver exceptional customer experiences throughout the claims journey.
- Contribute to QBE's Claims strategy and broader business objectives.
About You:
- A trade qualification in Panel Beating, Spray Painting or Motor Mechanics.
- Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
- Excellent negotiation, conflict resolution and stakeholder management skills.
- A customer-first mindset with a proven track record of delivering quality outcomes.
- A current driver's licence.
Benefits:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Motor Vehicle Assessor in Melbourne employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
