QBE Insurance is seeking a customer-focused insurance professional to join its Internal Dispute Resolution team in Australia. You will manage end-to-end complaints and disputes across General Insurance products, assessing policies and expert evidence to deliver fair outcomes.
You will engage with customers and internal and external stakeholders, provide SME support, and ensure compliance with the General Insurance Code of Practice and the Insurance Contracts Act.
Dispute Resolution Specialist — Customer Impact employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
