At a Glance
- Tasks: Manage personal injury claims and build relationships with customers and stakeholders.
- Company: Join QBE, a global insurer with a supportive and innovative culture.
- Benefits: Enjoy hybrid working, wellbeing coaching, and generous parental leave.
- Other info: Recognised for diversity and inclusion, with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic team while developing your claims expertise.
- Qualifications: Strong communication skills and experience in insurance or claims management.
The predicted salary is between 56700 - 69300 $ per year.
12-month fixed term contract opportunity, full-time hours. Hybrid role, happy to talk flexible working.
About QBE
At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries. It’s an exciting time as we build momentum towards our vision to become the most consistent and innovative risk partner.
The opportunity
We're looking for a Claims Officer to join our Queensland Liability Claims team on a 12-month fixed term contract. This is a great opportunity to build or broaden your liability claims experience within a supportive team environment.
Your new role
You'll manage a portfolio focused primarily on personal injury claims, with some exposure to property liability matters. Working closely with customers and stakeholders, you'll make informed decisions, progress claims efficiently and contribute to a positive claims experience.
- Manage liability claims in line with policy, legislative and regulatory requirements.
- Assess claim information and make sound decisions to support timely resolutions.
- Build effective relationships with customers and key stakeholders.
- Maintain accurate claim records and documentation.
- Support recovery opportunities where appropriate.
- Deliver service that reflects QBE's customer-focused claims approach.
About You
You're a strong communicator who enjoys building relationships and working collaboratively with customers and stakeholders. Whether you bring experience from liability, workers compensation, compulsory third party (CTP) insurance or another claims environment, you're adaptable, solutions-focused and keen to contribute within a supportive team.
You’ll also have:
- Experience managing claims within insurance or a related environment.
- Exposure to personal injury claims, workers compensation or CTP claims will be highly regarded.
- Strong written and verbal communication skills.
- Sound decision-making and problem-solving capability.
- Ability to manage competing priorities and work independently.
- A customer-focused approach with strong attention to detail.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super.
Your career. At the heart of it.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program.
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Skills: Case Management, Claims Processing, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance.
Application Close Date: 05/11/2026 11:59 PM.
Claims Officer in Brisbane employer: QBE Insurance
QBE Insurance is an excellent employer that prioritises customer service and employee development, offering a supportive work culture where collaboration is key. With hybrid working options available across Australia, employees enjoy flexibility while engaging in meaningful work that directly impacts customer satisfaction and resolution. The company fosters growth opportunities through continuous training and a commitment to fair outcomes, making it a rewarding place to build a career.
