At a Glance
- Tasks: Lead a team to deliver top-notch workers compensation services for large corporate clients.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy hybrid working, wellbeing coaching, and generous parental leave.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading workers compensation teams and strong communication skills.
The predicted salary is between 126000 - 154000 $ per year.
Lead a corporate workers compensation portfolio and make a meaningful impact for employers and injured workers. Hybrid role, happy to talk flexible working.
The opportunity
We have an exciting opportunity for an experienced Service Manager to join our NSW Nominal Insurer business. Leading a corporate portfolio, you'll oversee the delivery of workers compensation services for large employers while supporting positive outcomes for customers, stakeholders and the business.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
Your new role
- Lead, coach and develop a team delivering high-quality workers compensation services to a portfolio of large corporate clients within the NSW Nominal Insurer scheme.
- Build trusted relationships with employers, brokers and intermediaries, developing a strong understanding of their business needs and risk profiles.
- Communicate complex claims strategies, performance insights and legislative considerations with confidence across meetings, presentations and stakeholder forums.
- Drive strong portfolio performance across customer outcomes, claim costs, compliance and service quality.
- Provide leadership and decision-making support on complex and high-value claims, including strategy, estimates and delegated authorities.
- Partner with internal stakeholders to deliver seamless service outcomes while fostering a culture of professionalism, accountability and continuous improvement.
About you
- Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
- A strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
- Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
- A relationship-focused leader who builds trust through expertise, consistency and transparency.
- Demonstrated capability in coaching and developing Case Managers to deliver high-quality service outcomes.
- Confident decision maker with strong commercial awareness and sound judgment.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid Working - a mix of working from home and in the office to enhance your work/life balance.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid super.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Service Manager in Newcastle employer: QBE Insurance Group
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. With flexible hybrid working arrangements, comprehensive training, and a commitment to employee well-being, we empower our Insurance Specialists in Perth and Parramatta to thrive in their careers while making a meaningful impact on our customers' lives. Join us and be part of a passionate team dedicated to innovation and excellence in the insurance industry.
