At a Glance
- Tasks: Manage end-to-end property claims and support customers through challenging times.
- Company: Join QBE, a global insurer with a supportive and collaborative culture.
- Benefits: Enjoy hybrid working, wellbeing coaching, and life leave for personal events.
- Other info: Recognised for diversity and inclusion, with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in claims or customer service with strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
- Primary Details
- Time Type: Full time
- Worker Type: Employee
- Location: Parramatta or Melbourne
- Type: Permanent full-time opportunity
- Hybrid role, happy to talk flexibility
The opportunity
Join our Farm & Householder and Catastrophe Claims teams, where you'll manage end-to-end property claims across a diverse portfolio.
From water damage and fire losses to theft, malicious damage and large-scale catastrophe events, you'll play a critical role in helping customers recover when they need us most
This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.
It’san exciting time.
We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’llget to spend every day working with people who are passionate, talentedand kind.
- Your new role
- You will take ownership of end-to-end property claims management across a variety of perils, including water damage, fire, theft and malicious damage, as well as catastrophe-related claims arising from hail, cyclones, floods, bushfires and severe weather events.
- Apply case managementexpertiseto assess, process, and resolve claims efficiently and empathetically.
- Handle property claims with accuracy and compliance, ensuringtimelyand fair outcomes for customersimpactedby catastrophic events.
- Operate independently in a hybrid environment while contributing to a high-performing, collaborative team.
- Demonstrate resilience and sound judgement in a fast-pacedenvironment.
About You
- Experience in claims, case management, customer service, banking, insurance, or broader financial services environments, with strong customer focus and the ability to manage multiple priorities.
- Demonstrated portfolio management experience, managing multiple claims or clients concurrently.
- Confident engaging with a wide range of stakeholders, withstrong communicationand relationship management skills.
- Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment.
- High attention to detail with a strong focus on quality and compliance.
- Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.
- Excellent project management, communication and stakeholder engagement skills, with the ability to proactively remove barriers, drive accountability across all parties, and deliver timely customer outcomes.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Skills
- Case Management
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Detail-Oriented
- Insurance Policies
- Intentional collaboration
- Managing performance
- Prioritization
- Problem Solving
- Risk Assessments
- Standards Compliance
- Application Close Date: 29/10/2026 11:59 PM
- Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Claims Officer in Melbourne employer: QBE Insurance Group
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. With flexible hybrid working arrangements, comprehensive training, and a commitment to employee well-being, we empower our Insurance Specialists in Perth and Parramatta to thrive in their careers while making a meaningful impact on our customers' lives. Join us and be part of a passionate team dedicated to innovation and excellence in the insurance industry.
