At a Glance
- Tasks: Assess vehicle damage and determine repair outcomes while delivering exceptional customer experiences.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy hybrid working, wellbeing coaching, and generous parental leave.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact in a dynamic role that combines technical skills with customer focus.
- Qualifications: Experience in assessing accident-damaged vehicles and strong negotiation skills required.
The predicted salary is between 49500 - 60500 $ per year.
Permanent, Full-time hours
Provided with fully maintained Tool of Trade vehicle
The Opportunity
We have the opportunity for a Motor Vehicle Assessor to join our Assessing team. In this autonomous role, you'll assess damage across a range of light and heavy vehicles, determine repair and settlement outcomes, and work closely with repairers, suppliers and customers to deliver fair, timely and cost-effective claims resolutions. This is a fantastic opportunity to combine your technical expertise with customer-focused decision-making while enjoying the flexibility of a field-based role.
Your new role
- Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, legislation, MVIRI requirements and manufacturer repair methods.
- Manage claims costs through sound technical decision-making and negotiation.
- Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
- Source and negotiate suitable replacement parts when required.
- Deliver exceptional customer experiences throughout the claims journey.
- Contribute to QBE's Claims strategy and broader business objectives.
About you
- Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
- Excellent negotiation, conflict resolution and stakeholder management skills.
- A customer-first mindset with a proven track record of delivering quality outcomes.
- A current driver's licence.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Motor Vehicle Assessor in Brisbane employer: QBE Insurance Group
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. With flexible hybrid working arrangements, comprehensive training, and a commitment to employee well-being, we empower our Insurance Specialists in Perth and Parramatta to thrive in their careers while making a meaningful impact on our customers' lives. Join us and be part of a passionate team dedicated to innovation and excellence in the insurance industry.
