QBD Books is seeking a proactive Duty Team Leader for its Kotara store in NSW. You will support the Store Manager with daily operations, prioritising exceptional customer experiences, store standards and smooth shift execution.
This hands-on role develops your leadership while guiding a team to deliver memorable service. You will deliver warm, confident customer service, champion ACE behaviours, drive add-on sales and coordinate rosters, breaks and stock.
Duty Team Leader: Books & Customer Experience in Newcastle employer: QBD Books
At QBD Books, we pride ourselves on being Australia’s largest Australian-owned book retailer, offering a vibrant work culture that inspires creativity and fosters personal growth. As a Store Manager in Northland, you will lead a passionate team, benefit from our structured 18-month Leadership Program, and enjoy generous staff discounts while creating memorable experiences for customers. Join us to be part of a meaningful mission that celebrates the power of stories and human connection.
