Overview
Senior Business Success Manager - Modern Retailing
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
Senior Business Success Manager – Modern Retailing, Digital and Product will play a pivotal role in one of the Group's most transformative initiatives. You will lead the transition of a Qantas business unit from legacy technology systems to modern Offer, Order, Settle, Delivery (OOSD) systems. Reporting to the Head of Offers and Orders Transformation, you'll develop new operating models and ways of working, deliver enhanced customer and employee experience outcomes, and achieve commercial benefits across the business unit. You'll act as the primary liaison between the business and program teams, ensuring full alignment and readiness during each phase of the transition.
Responsibilities
- Lead the transformation of a Qantas business unit to modern retailing
- Drive strategic change by collaborating with senior leaders, overseeing system implementation, and embedding new operating models and ways of working
- Permanent role based in Sydney
Role Summary
Central to your success will be strong collaboration with senior leaders, ensuring your business unit is informed, prepared and empowered throughout the program.
Qualifications
- Minimum 7–10 years' experience in a senior leadership role in managing airline websites
- Tertiary qualifications in business, travel, aviation, or a related field
- Previous experience in airline modern retailing and knowledge of Offer, Order, Settle, Delivery (OOSD) systems and NDC
- Proven ability to lead and collaborate on complex, cross-functional transformation projects
- Strong commercial acumen with the ability to convert business needs into actionable requirements
- Skilled in data management, business analysis, and problem-solving with a pragmatic approach
- Familiarity with legacy airline systems (PSS, GDS, and related platforms) and vendor management experience
- Excellent communication and stakeholder engagement skills, with demonstrated people leadership experience
Benefits
- We love to travel: heavily discounted air travel within Australia and across the globe, for you and your family and friends, plus exclusive deals on accommodation and holidays
- Flexible leave options: includes 18 weeks paid parental leave and additional purchased leave options for eligible employees
- Access to thousands of rewards and a salary packaging program for eligible portable electronic devices and memberships
- Wellbeing support: wellbeing app and tailored nutrition plan
Qantas is an equal opportunity employer committed to diversity and inclusion. We encourage Aboriginal and Torres Strait Islander people, and people from all backgrounds, to apply. Your personal information will be kept confidential in compliance with privacy legislation.
Applications close 27th October
Senior Business Success Manager - Modern Retailing in Sydney employer: Qantas
At Qantas, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant city of Adelaide, our Product Innovation Centre provides employees with unique opportunities for professional growth and development, alongside competitive benefits and a commitment to work-life balance. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in delivering high-quality digital experiences.
