Jetstar is seeking a Customer Strategy & Capability Lead to shape how we understand, measure and embed customer experience across our digital domains. You will develop the CX system, research practices and insights capabilities to guide Product, Design, Commercial, Engineering and Tech teams in customer-centered decisions.
You will build and shape capability from the ground up, establishing measurement frameworks and systems that lift consideration and translate customer needs into priorities
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Senior CX Strategy & Capability Leader in Melbourne employer: Qantas
At Qantas, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant city of Adelaide, our Product Innovation Centre provides employees with unique opportunities for professional growth and development, alongside competitive benefits and a commitment to work-life balance. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in delivering high-quality digital experiences.
