Performance Manager in Sydney

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Challenge yourself in a leadership role where you will drive operational and people centric outcomes that contribute significantly to the Qantas Ground Services strategy. Together we will achieve results in a highly regulated environment. Full-time FTC- 18 months position based at Sydney Airport.

As the Performance Manager you will be responsible for leading and inspiring a team of Ground Staff in achieving the QGS operational and business objectives. This role is pivotal in driving team performance, engagement, and development, while overseeing day-of-operations escalations and ensuring regulatory compliance.

You’ll be responsible for managing all aspects of employee performance, including attendance, fitness for work, and disciplinary matters, fostering a high-performing and engaged workforce. With a strong focus on communication and capability development, you’ll support individuals and teams to meet performance criteria and contribute to a culture of continuous improvement.

To be successful in this role you will have:

• 5+ years' experience leading large frontline or operational teams, with demonstrated leadership in a high-performance, just culture environment.
• Strong knowledge of employee performance management, case management, attendance management, return-to-work programs, workplace wellbeing and workforce compliance.
• Proven experience managing complex employee matters, including disciplinary processes, fitness-for-work assessments, injury management and employee welfare initiatives.
• Demonstrated ability to drive positive safety outcomes and foster a strong safety culture within an operational environment.
• Exceptional communication and stakeholder management skills, with the ability to effectively engage frontline employees, leaders, HR, Industrial Relations and union representatives.
• Strong analytical and problem-solving capabilities, with the ability to interpret workforce data, identify trends and implement practical solutions.
• Highly organised and resilient, with the ability to manage competing priorities, work under pressure and deliver outcomes in a fast-paced environment.
• Sound judgement, discretion and integrity, with a strong commitment to confidentiality, coaching and developing others.
• Previous experience in aviation, freight, logistics or another complex operational environment will be highly regarded.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.