At a Glance
- Tasks: Lead quality assurance and continuous improvement in contact centres using data and AI.
- Company: Join Qantas Group, a leader in the aviation industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team at our Mascot Head Office in Sydney.
- Why this job: Make a real impact on customer experiences while driving digital transformation.
- Qualifications: Experience in quality assurance and a passion for leveraging AI technologies.
Qantas Group is hiring a Manager Business Improvement - Contact Centres at our Mascot Head Office in Sydney.
This permanent, full-time role leads quality assurance, governance and continuous improvement across CC&R, using data, insights and AI-enabled capabilities to lift customer outcomes.
You'll partner with operational leaders to deliver cross-channel initiatives, strengthen quality and compliance, and drive adoption of new digital AI technologies to improve end-to-end processes and
Manager, Contact Centre Improvement & AI Quality in Sydney employer: Qantas Group
At Qantas, we pride ourselves on being more than just Australia's largest airline; we are a community that fosters creativity and passion in our employees. Located at our Mascot Campus, the Project Manager role offers a dynamic work culture with ample opportunities for personal and professional growth, supported by comprehensive training and development programs. With exceptional employee benefits, including discounted travel and flexible leave options, Qantas is committed to ensuring a rewarding and inclusive workplace for all.
