At a Glance
- Tasks: Lead the resolution of high-risk customer complaints and collaborate with key stakeholders.
- Company: Join Jetstar, a dynamic part of the Qantas Group.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities to influence and drive change.
- Why this job: Make a real difference by advocating for customers and shaping improvements.
- Qualifications: Strong communication skills and experience in handling complex complaints.
The predicted salary is between 63000 - 77000 $ per year.
Jetstar, part of the Qantas Group, is seeking a Senior Customer Advocacy Specialist to lead the handling of high‑risk customer complaints and regulatory matters from our Collins Street head office.
You will investigate thoroughly, communicate clearly, and collaborate with legal and senior stakeholders to protect the brand and ensure fair outcomes.
You will play a key role in shaping continuous improvement initiatives, balancing empathy with decisive action in a fast-paced environment.
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Senior Customer Advocacy Specialist in Melbourne employer: Qantas Group
At Qantas, we pride ourselves on being more than just Australia's largest airline; we are a community that fosters creativity and passion in our employees. Located at our Mascot Campus, the Project Manager role offers a dynamic work culture with ample opportunities for personal and professional growth, supported by comprehensive training and development programs. With exceptional employee benefits, including discounted travel and flexible leave options, Qantas is committed to ensuring a rewarding and inclusive workplace for all.
