Jetstar is seeking a Quality & Insights Lead based in Docklands to drive the future of automated quality management across our contact centre. You will lead the implementation, optimisation and ongoing maturity of the AQM framework, translating complex quality data into actionable insights that improve customer experience and compliance.
You will partner with outsourced partners, operational leaders and training teams to deliver measurable business outcomes, while overseeing governance,
AI-Driven Quality & Insights Lead in Melbourne employer: Qantas Group
At Qantas, we pride ourselves on being more than just Australia's largest airline; we are a community that fosters creativity and passion in our employees. Located at our Mascot Campus, the Project Manager role offers a dynamic work culture with ample opportunities for personal and professional growth, supported by comprehensive training and development programs. With exceptional employee benefits, including discounted travel and flexible leave options, Qantas is committed to ensuring a rewarding and inclusive workplace for all.
