Qantas Airways is seeking a Portfolio Manager, Case Management (ER Manager) in Sydney to lead a team of four Manager Case Managers across Jetstar, Flight Operations, Engineering, QantasLink and Airports. You will act as expert advisor and escalation point for complex investigations, ensuring high-quality outcomes before matters progress.
You will shape the team's operating model as technology evolves, support AI-enabled workflows, and develop strong relationships with stakeholders while managing
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ER Case Management Portfolio Lead - Sydney (Fixed-Term) employer: Qantas Airways
Qantas is an exceptional employer that fosters a vibrant work culture where creativity and passion are celebrated. Located at our Mascot Campus, the Senior Payroll Officer role offers not only competitive benefits like flexible leave options and discounted travel but also ample opportunities for personal and professional growth within a supportive team environment. With a commitment to diversity and inclusion, Qantas ensures that every employee can thrive and contribute meaningfully to our mission.
