Jetstar is seeking a Senior Customer Advocacy Specialist to lead the resolution of complex and sensitive customer disputes from our Collins Street headquarters in Melbourne. You will manage high-risk complaints, conduct thorough investigations, and communicate outcomes empathetically to customers and regulators.
The role requires strong written and verbal communication, regulatory awareness, and the ability to collaborate with legal teams.
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Senior Customer Advocacy & Disputes Leader in Melbourne employer: Qantas Airways
Qantas is an exceptional employer that fosters a vibrant work culture where creativity and passion are celebrated. Located at our Mascot Campus, the Senior Payroll Officer role offers not only competitive benefits like flexible leave options and discounted travel but also ample opportunities for personal and professional growth within a supportive team environment. With a commitment to diversity and inclusion, Qantas ensures that every employee can thrive and contribute meaningfully to our mission.
