Jetstar is seeking a Quality & Insights Lead to define and evolve Automated Quality Management (AQM) across our contact centre ops. You will translate complex data into actionable insights to improve CX, compliance and coaching effectiveness, while partnering with vendors and internal teams to drive measurable outcomes.
You'll report to the Contact Centre Training & Knowledge Manager and shape governance, calibration and performance frameworks to stay ahead of regulatory and customer
Quality & Insights Lead — AI-Driven CX Transformation in Melbourne employer: Qantas Airways
Qantas is an exceptional employer that fosters a vibrant work culture where creativity and passion are celebrated. Located at our Mascot Campus, the Senior Payroll Officer role offers not only competitive benefits like flexible leave options and discounted travel but also ample opportunities for personal and professional growth within a supportive team environment. With a commitment to diversity and inclusion, Qantas ensures that every employee can thrive and contribute meaningfully to our mission.
