About the Role: We are seeking experienced and reliable Medical Receptionists to join our friendly team. The ideal candidates must have experience using Best Practice software and a passion for providing excellent patient care. You will be the first point of contact for patients and play a vital role in ensuring the smooth running of our busy practice.
We are looking for candidates for our Hoppers Crossing, Melton and Braybrook sites.
Hours of Work:
Hours will vary as needed. The clinics have different opening and closing time, but earliest opening is 6:45AM, and latest closing time is 10PM.
The clinics are open on weekends and therefore weekend availability will be needed.
(Closing time typically between [e.g., 5:30 PM–10:00 PM], depending on clinic schedule.)
Key Responsibilities:
- Greet patients warmly and professionally
- Manage appointments, recalls, and reminders using Best Practice
- Answer phone calls and handle patient enquiries
- Process billing and Medicare claims
- Maintain patient confidentiality at all times
- Assist with administrative tasks to support clinical staff
- Ensure the reception area is clean, welcoming, and organized
- Handle urgent situations with professionalism and efficiency
Requirements:
- Previous experience as a medical receptionist in a GP setting
- Proficiency with Best Practice software is essential
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- High level of attention to detail and accuracy
- Ability to work independently and as part of a team
- Knowledge of Medicare billing processes preferred
- Current Working with Children Check (or willingness to obtain)
- Fully vaccinated against COVID-19 (as per current health guidelines)
- Supportive and friendly team environment
- Ongoing training and development opportunities
- Convenient working hours for work-life balance
